MD, Max Healthcare Institute
MD, Max Healthcare Institute
Rajit Mehta, is the Deputy Managing Director of Max Healthcare, a leading private healthcare company in India and is a member of the Board of Directors of the Company.
He is also a Non-Executive Director at Max Life Insurance and is a trustee of the Max India Foundation – the CSR arm for the Max Group of Companies. As the Deputy Managing Director of Max Healthcare, Rajit provides strong leadership in helping Max Healthcare in achieving its vision of being the most admired healthcare company in India known for clinical and service excellence. Besides leading the operations of the company, he is also currently engaged in leading an important transformation journey at Max Healthcare, including critical growth projects, enabling Max Healthcare to become a preferred Nursing employer, optimization of processes and establishing a strong culture of clinical excellence and patient centricity.
Rajit was a founder member of Max Life Insurance, since October 2000 and has been instrumental in helping Max Life become an admired, profitable and well run Company. During his tenure in Max Life, he undertook additional responsibilities as the Chief Transformation Officer which provided oversight on execution of key initiatives; designing and implementing new work systems; aligning key stakeholders; rationalising the cost structure to improve profitability; and laying down a comprehensive change management agenda. During this period, Max Life not only doubled its market share but also seamlessly transited to a new brand identity. Rajit was also instrumental in building a strong cadre and ethos of Human Capital as the founder HR Director of Max Life by recruiting and retaining a strong management team, creating a positive work environment and culture and ushering “best-in-class” HR practices.
Under his leadership, Max Life also progressed it’s Quality & Service Excellence journey. This included putting a Service Blueprint in place, implementing a comprehensive outsourcing strategy to impact customer experience and cost and embedding the MPEF framework in the business. As per the latest customer experience survey, Max Life is now ranked no. 2 in terms of overall customer loyalty, amongst all insurance companies. Rajit has also mentored the setting up of the Learning & Development Centre of Excellence.
Rajit has played a strategic role in helping Max Life expand its distribution footprint across India including facilitating a project to “Revamp Sales processes”. The project culminated in Rajit co-authoring a book titled “Growth Leadership Practices at Max Life”.
Prior to Max Life Insurance, he was the Director – Personnel at Bank of America and has also worked with HCL. His total experience spans nearly 3 decades. Rajit is a graduate in Commerce, post graduate in Human Resources and has also attended an Advanced Management Program at INSEAD – France. He is the recipient of the Chairman’s Award for Excellence at Max Life Insurance.